Donald W. Carter Jr.

Arcanum, Ohio

(937) 621-5726

DonCarter1985@gmail.com

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SUMMARY

Hands-on Manager

 

Performance driven professional with over 20 years’ management experience in the transportation industry. Broad-based experience includes management of transportation and distribution, service operations, office and support staff.  Expertise includes P&L responsibility for all personnel, operations, products and services.

 

___________________________________________________________    SKILLS   ___________________________________________________________

 

•  Management   •  Scheduling    •  SOP Development •  Customer Service

•  Training •  Ordering   •  Documentation             •  Quality Control

•  Evaluation •  Audits and Reports    •  MS Office Suite •  Lotus 1-2-3

•  AS400 •  TMW/TMT    •  QUALCOMM •  PeopleNet

 

________________________________________________________    EXPERIENCE   ________________________________________________________

 

USA Truck Inc., Dayton, Ohio

Quality Manager

04/12 to 08/15

Performed all quality assurance functions.

 

Maintenance Standard Operating Procedures (SOP):

 

·               Developed maintenance standard operating procedures

·               Implemented SOP at all fleet maintenance facilities (FMF)

·               Reviewed SOP policies and procedures and updated as required

·               Monitored SOP compliance through random audit and unannounced facility visits

·               Determined SOP training needs during facility audits

 

Fleet equipment quality assurance (truck, trailer, and APU):

 

·               Required random service/repair audits of each FMF to ensure DOT compliance

·               Reviewed FMF audits for accuracy through random audit of the auditor

·               Determined technician training needs through service/repair audit deficiencies

 

Occupational Safety and Health Administration (OSHA):

 

·               Assigned and monitored monthly OSHA training

·               Reviewed monthly OSHA FMF audits performed by onsite management

·               Reviewed OSHA training needs through audit deficiencies and on the job injuries

·               Performed OSHA facility audits during unannounced facility visits

 

Technician training:

 

·               Set training criteria according to unannounced facility visits

·               Promoted continuous learning

·               Set training criteria for Original Equipment Manufacturer (OEM)

·               Monitored training by technician, location, OEM, and vendor (hours completed)

·               Set training goals and incentives

 

USA Truck Inc., Bethel, PA / Vandalia, OH

Terminal Manager

01/04 to 04/08 / 04/08 to 04/12

Managed day-to-day operations of terminal for regular truckload carriers in excess of 2,500 drivers.

 

Budgeting:

 

·               Oversaw $2M operational/repair budget

 

HR:

 

·               Hired, trained, scheduled, evaluated and terminated

·               Coordinated and/or conducted training for all employees (ISO Training, Technician Module Training)

 

Service/Repair/Fuel Operations:

 

·               Truck/trailer routine maintenance and warranty

·               Emergency and accident repair, and towing

·               Conducted fuel economy reviews with drivers to improve overall efficiency and reduce fuel costs

 

Inventory Control:

 

·               Reduced parts inventory adjustments by $9000 per month (from $12,000 to $300 or less)

·               Secured parts room; implemented weekly random cycle counts

 

Compliance (ISO, DOT, OSHA, EPA):

 

·               Served as “point of contact” for compliance audits/issues

·               Held key role in managing the process and securing ISO 9001 Certification (Sept 2004)

·               Conducted monthly OSHA inspections and random/probable cause DOT drug/alcohol testing

 

Reporting:

 

·               Monthly Applied Labor Reports

·               Reviewed budget variances

 

USA Truck Inc., Bethel, PA

Assistant Terminal Manager

09/02 to 01/04

Performed same duties as Terminal Manager.

 

USA Truck Inc., Van Buren, AR

Night Dispatcher

06/02 to 09/02

Managed nightly operations functions for 600 drivers.

 

·               Assisted load planners in load assignments through onboard mobile communications

·               Completed electronic BOL prior to leaving shipper, and posted load delivery date and time on final delivery

·               Completed accident reports for Risk Management during night operations

·               Recommended load relays to achieve on time delivery

 

_________________________________________________________   EDUCATION   ________________________________________________________

 

Associate of Arts in Business, University of Phoenix, Phoenix, AZ 2008

Diesel Engineering Technology, Weber State College, Ogden UT 1976-1980

OSHA 30 Certification, Upper Valley Career Center, Piqua OH 2012